Frequently Ask Question

Listed below is our service related FAQ. If you don't find your answer here, feel free to send us your question.

Q : Your offer is great but currenty I have account with existing hosting provider, how?

August Hosting offer FREE site migration service. Please submit a migration service with full details as we need the information requested to transfer your site from other hosts. Our migration service is completely free of charges and no hassle!

Q : How long does it take to set up my account?

Within a few minutes most of the time. However to protect our existing customer and network quality, we do manually review application to prevent fraud. Hence, may take a little longer than normal for some cases. If you do not receive any response from us after eight hours, please send us an email, and we'll get back to you shortly.

Q : Which payment forms do you accept?

We accept payment via Bank Transfer, Credit Cards (VISA and Master), Cheque, Wang Pos, Paypal, Moneybookers and Alertpay.

Q : Do you allow adult content?

Sorry, but we do not allow as shared hosting operate under sharing environment. Most of the clients do not like adult content website as one of the neighbour. Therfore, we banned adult content in our network.

Q : Do you offer custom plans?

Yes, we do. Please contact our customer service department and one of the specialist will get back to you with quotation.

Q : Do you allow warez, video / audio streaming, IRC, bit-torrents tracker, chat clients?

Sorry, but we do not allow.

Q : I want refer your service to my friends because it's great, but how?

We offers referral program to everyone! After you register as one of our referral, you'll get a unique link generated by our system. Spread the link to the world and anyone who purchase our products from your link we will credit cash rewards for you. Registration is totally free, so, wait no more, click here to register as referral.

Q : Where is August Hosting web servers located?

Our server located at Malaysia, Johor Bahru Jaring datacenter.

Q : What is DirectAdmin?

DirectAdmin is a feature rich web-based control panel. With DirectAdmin, our clients able to manage their hosting account through a web interface. There are many functions available in Directadmin, for instance, create a new MYSQL database, create or delete folders, view traffic statistics, install popular scripts and etc.

Q : How do I upload my files to my account?

You may upload your files from you local desktop to our server through FTP programs. There are many FTP programs available in the market and you may choose anyone that suit your needs.

Q : Can I subscribe the web hosting without purchase domain from you?

Yes, definitely you can.

Q : Do you offer trial hosting?

We do not offer trial hosting, however we offer money back guarantees. While others offer 30 days money back guarantees, we offer 45 days money back guarantees because we know clients satisfaction is important to us.

Q : Do you backup my data?

Yes we do backup all your data that hosted with us on daily, weekly and monthly basis.

Q : Which types of web hosting current provide by August Hosting?

We provides only Linux hosting at this moment.

Q : Do you offer money-back guarantees?

Ys, we offer 45 days money-back guarantees for all our hosting products unless you violate August Hosting AUP, such as commite in spamming, hacking. We do not offer money back guarantees for domain registration / renewal / transfer.